Trusted Choice: Our Pledge as Independent Insurance Agents
Trusted Choice® Pledge of Service
As a Trusted Choice® agency in Gaylord, Michigan, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we will:
• Work with you to identify the insurance and financial services that are right for you, your family or your business, and use our access to multiple companies to deliver those products.
• Guide you through the claims process for a prompt and fair resolution of your claim.
• Help solve problems related to your coverage or account.
• Explain the coverage and options available to you through our agency, at your request.
• Return your phone calls and emails promptly and respond to your requests in a timely manner.
• Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, email and call center services.
• Use our experience and multiple company relationships to customize your coverage as needed.
• Commit our staff to continuing education so they may be more knowledgeable in serving you.
• Treat you with respect and courtesy.
• Conduct our business in an ethical manner.
We pledge this to you our clients, and ask that you let us know if we fail to meet our commitment, so we may take corrective action.
“Great rates. Great service.”— Michael P., customer since 2003
“Very friendly and helpful with every question I have asked them.”— Customer since 2014
“You did everything correctly! I am a very satisfied and happy customer!”— Gene, customer since 2017
“We love how you take care of changes with our insurance coverage, etc. when we go south or come back north. After approximately 10 years we are happy with your services you provide.”—Daniel C., customer since 2007
“You have always been there and will compare rates for us. You also are very prompt when it comes to adding new vehicles to our account. Also making sure we have the correct coverage we need for our home, cars, camper and boat.”— Michael L.
“When our tree fell on our house one year. You guys came out that same morning and called the tree trimmers to take care of it right away. Great company. ”
“Service! Whether it's a claim or the bill or we just need a question answered about our policy you're always there to help.”— Scott B.
“We enjoy that you treat us like a valued customer and always try to find the best option and price for our insurance needs! Love the personal service also!”— Mike, customer since 2016
“Very smooth process when making a claim.”— Adam R., customer since 2015